from Neon Revolt:
I’ve been wanting to write on this subject for a few days now.
But between the chaos of server migration, trying to suss out the broken English of what, despite their ostensibly “American” nomenclature, are clearly foreign-based IT support agents, and rebuilding a branded online store, I just haven’t had the time to really give this subject the attention it deserves… until today.
The upside to all the chaos is that it has allowed some time to pass and for the story to develop. And I have for you now what may be the single longest article I’ve ever published on the site. And that’s saying something, I think.