Macy’s Brick & Mortar Sales -35%, Digital +21%. Walmart Online +69%, US Ecommerce +32%. Online Furniture, Grocery, Clothing Sales Explode as Brick & Mortar Melts Down


by Wolf Richter, Wolf Street:

44% of Macy’s total sales are now ecommerce. Mall landlords, even the biggest, are turning malls over to their lenders.

Macy’s, when it reported earnings this morning, confirmed its own brick-and-mortar meltdown, and it showed the benefits of Macy’s decision years ago to go after ecommerce in a serious way, knowing that its brick-and-mortar stores – despite what it was telling the public – were on the slow way out, attested to by its countless and ongoing store closures. The Pandemic accelerated that trend by a quantum leap. But it’s messy and tough, and Macy’s is losing the edge in its digital sales growth.


Macy’s [M] ecommerce sales in the fourth quarter, ended January 31, rose by 21% year-over-year, to $3.0 billion, to account for 44% of its total net sales. Ecommerce sales are those sales that originated online, regardless of how the merchandise got into the home, whether through delivery or pick-up at the store.

But its brick-and-mortar sales in Q4 collapsed by 35% to $3.8 billion, accounting for only 56% of Macy’s total sales. At this rate, brick-and-mortar sales will be down to less than half of Macy’s total sales by the end of this year. The downward spiral has now picked up critical mass.

And total sales in Q4 fell by 19% year-over-year to $6.8 billion, as the increase in ecommerce sales could not make up for the decline in brick-and-mortar sales.

That Macy’s ecommerce sales were already 44% of its total sales, a huge feat, shows two things:

  • Years of investing heavily in ecommerce, including building out its fulfillment infrastructure, rather than counting on the miraculous rebirth of its brick-and-mortar stores.
  • The plunge of sales at its brick-and-mortar stores, which increased the share of ecommerce sales within total sales.

But Macy’s digital sales growth of 21% is relatively weak in the Pandemic era of ecommerce.

Walmart [WMT] – it got ecommerce religion way too late and inexplicably gave Amazon two decades of head start but in recent years has become deadly serious about it – reported that Walmart US ecommerce sales in Q4 soared by 69% and Sam’s Club sales jumped by 42%.

Bed Bath & Beyond [BBBYreported that in the quarter ended November 28, its ecommerce sales soared by 75% year-over-year, accounting for about one-third of its total sales, as sales at its brick-and-mortar stores plunged, and overall sales fell by 17%.

Best Buy [BBY], which benefited from work-from-home and learn-from-home equipment purchases, hasn’t reported Q4 yet. But in Q3 it reported that online sales soared by 174% year-over-year to $3.8 billion, nearly tripling from $1.4 billion a year earlier, and accounting for 35% of its total sales.

Target hasn’t yet reported Q4 either, but in Q3, its ecommerce sales soared by 155%.

The Commerce Department reported last Friday that US ecommerce sales – sales by pure ecommerce players as well as sales by the ecommerce channels of brick-and-mortar retailers, such as Macy’s – soared by 32% in Q4 compared to a year earlier, to $245 billion, not seasonally adjusted, accounting for 15.7% of total retail sales:

In terms of dollars, the last three quarters – the Pandemic quarters – show the accelerated shift to ecommerce sales with gigantic year-over-year jumps in the range of $55 billion to $61 billion, including by $60 billion in Q4:

But total retail sales include the notoriously online-resistant sales at new and used vehicle dealers, grocery and beverage stores, and of course gas stations. Together they account for over one half of total retail sales. So the remaining brick-and-mortar stores, accounting for less than half of retail sales, have caught the brunt of the shift to ecommerce.

This is most painfully the case for department stores, once an iconic American institution. This is the 20-year progression of the demise of department stores that has accelerated in 2020 and is closing in on completion:

Some Pandemic Ecommerce Winners.

The Commerce Department started releasing “experimental” data last year on select categories of ecommerce sales, going back to 2019. This data is illustrative: it shows just how much certain categories of sales, including sales that were long considered very resistant to ecommerce, have moved to the internet.

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